Thank you for your purchase. We hope you are happy with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on a return policy.
All returns must be postmarked within 7 days of purchase date. All returned items must be in new and unused condition with all original tags and labels attached.
To return an item please email service at info@houstonpianoguy.com to obtain a return merchandise authorisation RMA number. After receiving an RNA number plays an item secular in its original packaging included a proof of purchase and mail your return to the following address
To return/exchange a digital product, kindly email us at info@houstonpianoguy.com and state your reason for returning.
After receiving your return and inspecting the condition of your item we will process your return or exchange. Please allow at least 5 - 7 days from the receipt of your item to process the refund or exchange. We will notify you by email when your return has been processed.
For the return of a digital product, please allow us at least 5 - 7 days from the date of receipt of your written email to process the refund or exchange. We will notify you by email when your return has been processed.
For defective damaged products please contact us at the contact details below to arrange your refund or exchange.
Please Note
If you have any questions concerning our return policy please contact us at: info@houstonpianoguy.com.
